We believe it isn't just the quality of our machines
that make our customers come back time and time again, but our commitment
to excellent customer service.
At Universal we treat after sales service with
the utmost importance.
Our aim is simple - 'to be the best to buy from'.
Our level of service is monitored for continual
improvement and a senior Director of the company personally follows
up all equipment deliveries to ensure customer satisfaction is achieved.
We deliver unparalleled technical support and believe
that our spares service is second to none. Our target is to dispatch
98% plus of all standard spares items the same day (if
ordered before 4:00pm). See our rolling 12
months spares delivery performance table.
All of our machines come with a 12 month
warranty.
Machine Servicing
We are pleased to arrange on-going service contracts
to maximise your production efficiencies. By pre-planning this you
can minimise any down time issues you may have.
As well as on-site servicing, machines can be returned
to our Servicing Unit in Ashford. Semi-automatic units are always
returned within 24 hours.
Subject to availability, Posifill users may be
able to take advantage of the use of a loan machine during more
extensive servicing.
